Do you love connecting with people? Do you want to make a difference in all aspects of wellbeing? Are you social/creative/passionate about a cause driven purpose? The Customer Service role connects with customers as the information hub where customers come to get concierge service. The Customer Service role assists with the overall day to day operations of the front desk.
The Customer Service role will need to be self-motivated in engaging with our customers and build strong relationships. It will be critical for the Customer Service staff to be organized to be able to take time to listen and chat to our customers before/after group fitness classes and exercise and via phone, as well as ensuring you are still able to get the administrative work accomplished. The Customer Service staff will also assist with customer registrations, tracking, networking with existing customers as well as on-boarding new customer service staff. The Customer Service staff are high energy, outgoing and love to be busy. The Customer Service staff is the face of the YMCA of the North assisting customers with their accounts and providing service excellence!
1. Job Summary:
The Member Service Staff is part of a team responsible for the overall delivery of excellent customer service to all members, guests and participants of the branch. The incumbent is responsible for the sale of programs and services, responding to member and guest needs, promoting programs, and maintaining cleanliness and organization at the Member Service Area. The incumbent performs all duties demonstrating YMCA values and a commitment to excellence.
2. Essential Functions:
The position reports to the Front Desk Manager who reports to the Membership Director. The incumbent also receives direction from the Member Service Advisor. The incumbent interacts regularly with members, guests, and participants in an effort to provide excellent customer service and positively impact membership retention.
5. Work Conditions:
6. Additional Notes:
This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is responsible for taking direction from members of branch leadership in completing projects or performing duties deemed necessary for the branch and Association success.
Lakeville Area Chamber of Commerce
19950 Dodd Boulevard, Suite 101
Lakeville, MN 55044